Home > Policies (cancellation, returns, price match) > Returns and Exchanges
If a product does not meet your expectations, it can be returned for a refund or exchanged for another item (excluding boats and special order items from Vaikobi, special paddles from ZRE, items we don't normally stock that are not listed on our website) with the following conditions.

The product must be in new condition with labels attached to be eligible for return, once an item has been used it is non-returnable.

For boats all sales are final (see Boat Cancellation Policy), once a boat has been delivered it might be eligible for a discounted buy back or trade-in based on current demand and inventory levels.

The customer will be responsible for return shipping charges as well as original shipping charges to them. If the order met the $200 free freight threshold the actual freight cost of shipping the order out will be deducted from the refunded amount.

-If payment was made using Venmo, Credit Card or PayPal the refund will be assessed a 2%, 2.5% or 3.6
% processing fee respectively as those fees are not refunded from the processor.

-Payments made with check or cash will not be assessed a processing fee.

Please contact us directly BEFORE sending the product back either by phone or text at 715-574-9538 or by email at [email protected].

Thank you.